Ashley has been at Monzo Bank since October 2021, focussing on fraud and financial crime. He has delivered a transformation programme to deliver a new target operating model for fraud and financial crime operations teams, established a new fraud strategy and has now taken on accountability for disputes alongside his existing roles.
Prior to joining Monzo, Ashley was at TSB for over five years, leading various teams including fraud strategy and systems, customer awareness and education, and law enforcement engagement.
At TSB, Ashley established an industry-leading, victim-centric, approach to fraud, with a focus on educating, protecting and supporting customers. He led on the partnership between front-line Policing and TSB, in support of community protection as well as the pursuit of fraudsters, and worked alongside forces across the length and breadth of the UK, as well as national bodies, to bring fraudsters to justice.
Prior to his move into banking, Ashley held various senior management roles at the Financial Ombudsman Service, and is a qualified Barrister; holding an LL.M and LL.B from the University of Lancaster. He is a Member of the Institute of Leadership and Management, and holds various voluntary positions both in and out of financial services. He is Chair of the Advisory Board at Cifas, the UK’s leading fraud prevention organisation, and se Non-Executive Director of Stop Scams UK – a joint FCA and OFCOM sponsored fraud prevention organisation made up of large banks, telecommunications companies and technology firms. He also sits on the management board of the DCPCU, an industry-supported Policing unit.
Director, FC & Fraud Operations, Disputes Risk