FCA fines Volkswagen Finance £5.4m for failing to treat its customers in financial difficulty fairly

Volkswagen Finance failed to consider customers unique situations resulting in the wrongful repossession of vehicles from vulnerable individuals many of whom depended on their cars for work. Volkswagen Finance implemented a compensation scheme, enhanced staff training, and revamped its debt collections approach. Therese Chambers from the FCA underscored the critical role cars play in people’s lives and called attention to how…